MS Teams
Microsoft Teams Telephony That Works
Microsoft Teams, the hub for modern work.
Microsoft Teams has become the hub for modern work and with the right telephony setup, it can replace your phone system entirely.
Zinq Cloud helps organisations turn Microsoft Teams into a fully‑featured business phone system, enabling inbound and outbound calling, call queues, hunt groups, voicemail, and advanced voice applications all from within Teams.
We design, deliver, and support Teams voice solutions that fit your business, whether you’re migrating from legacy PBX, modern VoIP, or combining Teams with specialist voice platforms.
Choose the Right Teams Voice Model
Flexible Options to Suit Your Business
Not every business has the same requirements. Zinq Cloud supports all Microsoft Teams telephony options, helping you choose the right fit and evolve as your needs change.
Microsoft Teams Operator Connect
Simple, Microsoft-certified calling delivered by Zinq Cloud
Operator Connect allows you to bring PSTN calling into Microsoft Teams using a certified operator, without complex infrastructure.
Ideal for organisations that want:
- Fast deployment
- Minimal on-premise equipment
- A fully Microsoft-managed experience
How Zinq Cloud helps:
- UK geographic, national and mobile numbers
- Porting from existing providers
- Call quality monitoring and support
- Ongoing management and optimisation
Microsoft Teams Direct Routing
Maximum flexibility and control
Direct Routing connects Microsoft Teams to Zinq Cloud’s carrier-grade voice network or your existing SIP infrastructure.
Ideal for organisations that need:
- Advanced call routing and integrations
- Hybrid or multi-site telephony
- Contact centres or complex call flows
- Retention of existing SIP trunks or numbers
How Zinq Cloud helps:
- Certified SBC design and deployment
- Secure connectivity and resilience
- Integration with legacy systems
- Full UK-based support and troubleshooting
Teams Calling with Third-Party Voice Applications
When Teams is the interface, not the entire phone system
Some businesses need more than native Teams calling. Zinq Cloud enables Teams to work alongside specialist voice platforms, giving you advanced functionality without losing the Teams experience.
Common use cases:
- Contact centres and customer engagement platforms
- Reception consoles and advanced call handling
- Compliance call recording
- CRM-integrated telephony
Teams becomes the front end, while powerful voice applications run seamlessly in the background.
Why Choose Zinq Cloud for Teams Telephony?
Independent expertise
We support Operator Connect, Direct Routing, and hybrid models — we’ll recommend what’s right, not what’s easiest.
UK-based delivery & support
From number porting to call quality issues, you deal with real engineers who understand Teams voice.
Designed for growth
Start simple and scale — add sites, users, contact centres or new voice apps without re-architecting.
One partner, end-to-end
Licensing, connectivity, telephony, support — fully managed by Zinq Cloud.
How Teams Telephony with Zinq Cloud Works
- Users make and receive calls directly in Microsoft Teams
- Calls are routed via Operator Connect or Direct Routing
- Zinq Cloud provides numbers, call routing, and carrier services
- Optional voice applications enhance functionality
- Zinq Cloud monitors, supports, and optimises performance
Talk to Us About Teams Voice
Whether you’re:
- Replacing a legacy phone system
- Moving telephony into Microsoft Teams
- Enhancing Teams with advanced voice capabilities
Zinq Cloud will design a solution that fits your business now and in the future.
Microsoft Teams Telephony – FAQs
Can Microsoft Teams really replace our phone system?
Microsoft Teams Telephony
A complete business phone system within Teams
Service Overview
Zinq Cloud helps design and deploy Teams telephony solutions that replace traditional PBX and VoIP systems, or run alongside them where required.
What’s the difference between Operator Connect and Direct Routing?
Operator Connect vs Direct Routing
Choosing the right approach for Teams telephony
Service Overview
Operator Connect is simpler and quicker to deploy, using a Microsoft-certified operator with minimal infrastructure.
Direct Routing offers greater flexibility and control, allowing advanced call routing, integrations, and hybrid scenarios.
Zinq Cloud supports both and will recommend the right model based on your requirements, not a one-size-fits-all approach.
Which option is best for my business?
Key Considerations
Factors that influence the design of your Teams telephony solution
What We Assess
• Call complexity
• Number of sites
• Compliance or integration requirements
• Existing SIP or PBX infrastructure
• Growth plans
We assess your current setup and future needs, then design the most appropriate Teams voice architecture with the ability to evolve over time.
Can we keep our existing phone numbers?
Number Porting
Seamless migration of your existing business numbers
Service Overview
Zinq Cloud manages the number porting process end-to-end, helping minimise disruption and downtime.
Do we need on‑premise hardware?
Hardware Requirements
Understanding when infrastructure is needed for Teams telephony
Service Overview
Operator Connect typically requires no on-premise telephony hardware.
Direct Routing may use session border controllers (SBCs), which can be cloud-hosted or on-premise depending on your design.
Zinq Cloud will recommend the most cost-effective and resilient option for your environment.
Can we use Teams alongside contact centres or other voice platforms?
Integrations & Advanced Voice Features
Extending Teams with specialist telephony capabilities
Service Overview
• Contact centres
• Reception consoles
• Compliance call recording
• CRM-integrated telephony
Zinq Cloud enables Teams to work seamlessly with third-party voice platforms, giving you the best of both worlds.
Does Teams telephony support remote and mobile users?
Flexible Working
Business telephony that supports hybrid and remote teams
Service Overview
• From their laptop or desktop
• On mobile devices
• From home or on the move
Teams telephony is ideal for hybrid and remote workforces, with no dependency on office-based phone systems.
Does Teams telephony support remote and mobile users?
Flexible Working
Business telephony that supports hybrid and remote teams
Service Overview
• From their laptop or desktop
• On mobile devices
• From home or on the move
Teams telephony is ideal for hybrid and remote workforces, with no dependency on office-based phone systems.
What about call quality and reliability?
Call Quality & Performance
Ensuring reliable, high-quality Teams calling
Service Overview
• Designs Teams voice solutions for resilience
• Monitors call performance
• Troubleshoots quality issues
• Provides ongoing optimisation and support
You’re not left to “figure it out” yourself.
Is Teams telephony secure?
Security & Resilience
Protecting your Teams telephony environment
Service Overview
• Secure routing
• Resilience and failover
• Best-practice configuration
This applies whether you’re using Operator Connect, Direct Routing, or hybrid models.
Can Zinq Cloud manage everything for us?
End-to-End Service
A single partner for design, deployment, and support
Service Overview
• Design and deployment
• Number porting
• Configuration and testing
• Ongoing support and optimisation
We act as a single partner for Teams telephony — not just a reseller.
How long does a Teams telephony deployment take?
Deployment Timescales
What to expect when rolling out Teams telephony
Service Overview
Simple deployments can be completed quickly.
Number porting typically takes 2–4 weeks and is often the longest lead time.
More complex environments are delivered in planned phases.
Zinq Cloud will provide clear expectations and manage the process to minimise disruption.
How do we get started?
Getting Started
A clear, practical first step into Teams telephony
Service Overview
From there, Zinq Cloud will recommend a Teams telephony approach that fits your business now and in the future.
Talk to us about Microsoft Teams Telephony
